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SHIPPING & RETURNS

SHIPPING POLICY

Orders are typically processed within 3–4 business days. Once processing is complete, shipping will occur within 7–10 business days, depending on your location. Please note that during peak seasons, promotional periods, or inclement weather, additional time may be required for delivery. Tracking is sent via email once your label is printed. You’ll also receive an update once your package is scanned by USPS. We appreciate your patience and understanding as we work to ensure your order arrives as quickly and smoothly as possible. 

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RETURNS & EXCHANGE POLICY

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At Deva Girl Hair, we take pride in providing high-quality luxury hair. Due to the nature of our products and hygiene standards, please carefully review our return and exchange policy below:

All Sales Are Final After 24 Hours

All orders are final after 24 hours of purchase and are non-refundable. Please review your order carefully before completing your purchase.

Exchanges for Incorrect Orders Only

Exchanges are accepted only if you receive an incorrect item. To be eligible:
✔ Hair must be unused with the original seal and packaging fully intact.
✔ Exchange requests must be submitted within 3 days of delivery.
✔ Curly textures must not be separated, finger-combed, or altered in any way.

How to Request an Exchange

  1. Email clear photos of the incorrect item to devagirlhair@gmail.com for approval.

  2. Once approved, you will receive instructions for returning the item.

 Please Note:

  • Shipping fees are non-refundable, and customers are responsible for return shipping costs.

  • No exchanges will be granted for worn, cut, colored, or altered hair.

  • Deva Girl Hair is not responsible for lost, stolen, or damaged packages during transit.

We appreciate your business and your understanding. Our goal is to make sure every Deva feels spoiled with confidence and quality.
 

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At Deva Girl Hair, we understand that plans can change. If you need to cancel your order, please review our cancellation policy below:

Cancellation Window

✔ You must cancel your order within 24 hours of purchase to be eligible for a refund.
✔ All cancellations are subject to a $25 cancellation fee, which will be deducted from your refund.

 Cancellations After 24 Hours

After 24 hours, orders are no longer eligible for cancellation as they will have entered processing and preparation for shipment.

How to Cancel

To request a cancellation, please email us at [Your Customer Support Email] within the 24-hour window, including your order number and full name.

 

Thank you for your understanding and for choosing Deva Girl Hair. 💖
Spoil Yourself, Deva.

CANCELLATION POLICY

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